Return Policy

WE ARE ALWAYS HERE TO HELP

Below are some answers to your questions about how to return your Lilistouch Collections Hair Extensions. 

1.      DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

All REFUNDS and CANCELLED ORDERS (regardless the amount) will be charged a NON REFUNDABLE restocking fee of $20. Please be sure to INSPECT as well as CO Wash your hair thoroughly before installation to ensure your satisfaction. Again once hair is Installed All SALES ARE FINAL!

2.      MAY I RETURN MY ORDER?

We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered with.

You may return your Lilistouch Collections Hair Extensions order ONLY if they have been unopened and not taken out of the packaging.

WHY ARE LILISTOUCH COLLECTIONS HAIR EXTENSIONS NON-RETURNABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

3.      HOW DO I MAKE A RETURN?

You must contact us first at (info@lilistouchcollection.com) within the industry leading thirty (30) day return period.. All Lilistouch Collections Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.

4.      DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Lilistouch Collections will not be responsible for lost returns.

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

5.      WHEN WILL I RECEIVE MY REFUND?

A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard.

6.      WHAT IS THE RETURN PERIOD?

We will provide a full refund on unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

7.      MAY I RETURN LILISTOUCH COLLECTIONS HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your refund.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

8.      HOW MAY I CONTACT YOU?

You may contact us by e-mail at info@lilistouchcollections.com and we will reply to you within 24-48 hours.

DELIVERED BUT NOT DELIVERED

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.